Our Return Policy - Stego Lifestyle Luggage

Return Policy

Last Update December 13, 2017

  1. Visit the Online Return Center to create a return2. Follow the instructions to request a return authorization. Print the return authorisation form.3. Please choose a return shipping method and carrier best suited to you that will provide you tracking information and insurance. We cannot be responsible for your return until it is received at our distribution center.4. Please include the original packing list inside the carton. (If you don’t have it, please include a piece of paper detailing your name, address, email, phone #, product returning, and the order number).

Items must be returned in brand new, unused condition, with all hang tags and packaging intact. Please ship returned items to the address on the return authorisation form.

The original freight charges will not be reimbursed. The customer is responsible for return freight to STEGO Lifestyle.
If you can’t locate your order number, or need assistance with the return process, please email us at questions@stegolifestyle.com or call 1- 800-0000000.

 

No Exchange Policy
We do not accept orders or items for exchange.  If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience.  Placing the new order now just ensures that you will receive it quickly, and that it won’t go out of stock.

 

Returning Damaged or Incorrect Merchandise Purchased Online
If your merchandise was damaged in transit, is defective, or is not what you ordered, please call 1-800-000000 to arrange for a replacement. We will ask you to provide photos of the product for our internal research purposes.

 

Returning Damaged Merchandise Purchased In Store
If your merchandise is damaged or defective, please contact us or call 1-800-0000000 to arrange for the product to be shipped to a repair facility.

 

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